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REGISTRATION PROBLEMS (PLEASE READ)

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REGISTRATION PROBLEMS (PLEASE READ)

Postby BigB » Fri Jun 08, 2012 1:57 pm

First of all, let me say I'm sorry to the people that are having problems registering the game.
Some people got a wrong serial key; a serial key is composed of 20 characters, if your serial key has less than 20 characters (including the dashes), then it's wrong.
This happened because last night we decided to send manually the key to everyone that pre-ordered through us.
We could have waited until morning and do everything automatically through BMT Micro, but we thought that this was unfair, as people that pre-ordered from other places could already be playing the game.
We are at the moment checking who got a wrong serial, and emailing everyone with a new one.
So if your key is less than 20 characters, and you did not had an email from us, please email us with your serial key : support@camel101.com
If your key is ok, then you are having another issue, that your game is awaiting activation.

Once you register with a VALID EMAIL and whatever user/password you choose, our server will send you an email with a link.
You MUST click that link to activate the game.
The system is very simple, it’s basically the same thing you do when you register in a forum.
The registration screen looks something like this :

Image

MAKE SURE your firewall is not blocking the connection of the game.
Once you entered the information above, wait for an email in your inbox. (check your JUNK MAIL).
Simply click on the activation link.

Then, go back in game, and click the Login Button.

Image

If you still have problems, email us.
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby honor1989 » Fri Jun 08, 2012 2:48 pm

my key is only 16 characters long maybe that why it isnt wrong
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby honvik » Fri Jun 08, 2012 2:50 pm

:( still waiting for support to e-mail back!
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby honvik » Fri Jun 08, 2012 3:31 pm

Huge thanks to the team for finally fixing me to let me play!
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby Boris28 » Fri Jun 08, 2012 3:35 pm

No problem man!
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby mriv23 » Sat Nov 03, 2012 10:43 pm

i bought my game on steam and i cant register the game because the serial number is invalid, i have the 21 long serial number.

help please
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby BigB » Sat Nov 03, 2012 11:40 pm

Hi there,

Please email support@camel101.com with your serial key, and we will sort it out for you ;)
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby mriv23 » Sun Nov 04, 2012 12:13 am

thanks
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby Anguille » Fri Apr 25, 2014 11:07 pm

Hi there,

Just installed a new computer (moving away from my windows xp desktop) and wanted to install the game but it says that i have an invalid serial number but it's the one from my boxed edition. What should i do?

Thanks
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Re: REGISTRATION PROBLEMS (PLEASE READ)

Postby jaket » Sat Apr 26, 2014 9:18 pm

Hello Anguille,

When you register the game, the serial key becomes permanently attached to the username and email that you choose.
This means that you can install the game in any number of computers, but you must use the same login in all of them. Just skip registration and login with your user info on the new computer :)

Cheers
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